Self Funding Payment

  •   All payments are to be made on the day of treatment unless claiming under private medical insurance.
  •   We accept Cash, Cheques and all Major Debit/Credit Cards for payment with the exception of American Express.


For Those Claiming Under Medical Insurance

  • Clients claiming under private insurance must have contacted their insurance company prior to booking an appointment for authorisation.   Clients must provide a valid policy/membership number and where applicable authorisation code.
  • The Physio Clinic Bristol LTD is approved by most insurance companies including AXA PPP, BUPA, AVIVA, Cigna, WPA, Standard Life and Simply Health. Please check with a member of the team if you are unsure.
  • Where direct payment is not established clients will be asked to pay for treatment on the day and a full receipt will be provided to enable clients to directly claim back from their insurance company e.g. BAWA, Benenden etc.
  • Promotional rates are not applicable to those claiming under private medical insurance.
  • Consumables e.g. Braces, Insoles, Tape, Theraband are not covered under private medical insurance and the cost of any equipment is the responsibility of the client.
  • It is the responsibility of the client to ensure they have adequate cover under their policy. Any policy excess or shortfall in cover is the responsibility of the client.


Block Treatment Packages

  • Treatment packages purchased in advance are a promotional product offering the client discounted rates and cannot be used in conjunction with any Private health insurance or any other promotional offer that may be running at that time.
  • Packages are non transferable between clients.
  • Packages are valid for a 12 month period only and will become void on the anniversary of the date of purchase with no refund for any unused amount.


Wellness Plans

  • These plans include Strength & Conditioning, Pilates, Running and Rehabilitation.
  • A Standing-Order must be set-up to The Physio Clinic Bristol LTD for payments on the 27th of each month and entitling the users 4 sessions that calendar month.
  • Standing-Order can be cancelled at any time and The Physio Clinic LTD request to be informed of any cancellation.
  • A maximum of 1 used session can be carried over per-month.
  • Plans are non-transferable, and sessions can only be used by the named client.


Unsettled Accounts/Overdue Payments

  • All accounts are to be settled within 30 days.
  • All overdue accounts will accrue interest at 2% per month, from the day the debt became due.


Cancellation Policy

  • Clients are required to give 24 hours notice to cancel or rearrange an appointment. Failure to give sufficient notice may result in a fee of £20.00 being charged.


Post Race Sports Massage Offer

  • 25 % Off Post Race Sports Massage Offer if valid for 1 week (Monday- Saturday) for the week directly after the event.
  • Clients must wear their “Race T-Shirt”, bring their “Medal” & have a photo taken, that The Physio Clinic Bristol can use for marketing purposes.
  • 25% Discount only applies to full price treatment and can not be used in-conjunction with any other offers or packages.